Return And Refund Policy

At NattoLabs, we stand behind the quality of our products. That’s why we offer a 90-Day Money-Back Guarantee.

90-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a refund within 90 days of receiving your order.

To start a refund request, please contact our support team with your order number and the reason for your request, and our team will assist you.

Eligibility

To be eligible for a refund:

  • Your request must be submitted within 90 days of delivery

  • Only one opened product per order may be eligible for a refund

  • Any additional unopened bottles must be returned before a refund can be processed

This policy helps us prevent abuse while still honoring our guarantee.

Damaged or Incorrect Orders

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will resolve the issue as quickly as possible.

Refund Processing

Once your refund is approved, it will be issued to your original method of payment. Please allow 3-5 business days for the refund to appear on your statement depending on your bank.

Contact

If you have any questions or need assistance, please contact our support team at nattolabsco@gmail.com and include your order number so we can help you as quickly as possible.